Vineeth Rao

IT Support Specialist

- Vineeth Achieved highest ticket throughput & closure and 100% customer satisfaction rate for Q-1 2017. \n\n - Earned President’s Award for Values (Positivity) in Q-1 2017. Won Top Performer Award in H-1 2017. - Saved time and resources for both end-user and IT department by automating regular tasks. - Administered user accounts through Active Directory and email through Mimecast & Exchange consoles. - Remotely collaborated with colleagues in software development and IT infrastructure in offices in London, UK and company headquarters in Witney, UK. - Participated in sales training to appreciate Audley’s approach to successful sales in the travel industry

Application Support Engineer

- Installed, modified, upgraded and maintained the LAMP-based Peakwork application stack.- Collaborated closely with geographically dispersed colleagues in software development, project management and business development. - Helped identify customer-specific needs and explained complex problem-solving processes to international clients in a dynamic and deadline driven environment.- Assisted the department in transitioning from MediaWiki to Confluence for documentation and collaboration, and from MantisBT to JIRA for issue and project tracking.

Help Desk Tier 1

- Trained new student employees and formulated ways to revamp Help Desk workflow. - Communicated, diagnosed and resolved issues with clients of varying technical abilities.- Delivered 100% customer satisfaction in June 2015. Achieved highest ticket closure in Sep. 2015.

Hamilton College

Robert Paquette, Professor of History | Executive Director, Alexander Hamilton Institute

I am pleased to recommend Vineeth Devi Prasad Rao. I know him quite well, for more than three years. I have taught him in several classes and served as his adviser. He attended many of the events sponsored by my Alexander Hamilton Institute. Simply put, Mr. Rao is one of the most courteous and well-mannered students I have taught in thirty-five years at Hamilton College. He has a fine sense of humor and a versatile mind. I have taught him in two great books classes. He has read Montesquieu's Spirit of the Laws and Tocqueville's Democracy in America cover to cover. He speaks and writes English fluently. He has keen interests in physics and engineering. He plays the piano beautifully. Should you hire Mr. Rao, you would be getting a cultured, intelligent, and gifted young person who could be something quite special if he channels his energies in a particular direction. I recommend him enthusiastically. Should you need any additional information, please don't hesitate to contact me at any time.

James Bradfield, Elias W. Leavenworth Professor of Economics

My experience with Vineeth is as a frequent user of the Hamilton College Help Desk, where Vineeth is a consultant. The Help Desk is an operation of Information and Technology Services. Vineeth has always provided excellent guidance for my questions about Word and Excel. He is infallibly patient, cheerful, and courteous. I recommend him strongly for any position in which interacting with users of computer software is important.

Robert Simon, Walcott-Bartlett Professor of Philosophy Emeritus

Vineeth was my advisee his first two years at Hamilton College. He worked very hard in a difficult scientific curriculum and was a pleasure for me to work with. He is a good speaker whom I would expect to work well with others and to contribute to whatever organization he is associated with. He also would be a good candidate for graduate education and I would expect him to be successful in such a program.

Below is a repertoire of my classical piano performances.

Invitation to the Dance

Performed at the Student Soloists Concert

Ocean Etude

Performed during August 2015-December 2015